Putting the Citizen at the Forefront of Design

Every day, tens of thousands of citizens engage with public sector services, whether as individuals or as part of organisations and businesses. Now, more than ever, public services are facing a profound digital revolution, where expectations run high and ease of use and access to services have become paramount. While the challenge might seem daunting, it offers a radical opportunity to create a better society. interacting with the public services digitally and on the move is now the default, although there remains a responsibility to meet the needs of citizens who are digitally disadvantaged. There are stark differences in regions in terms of access to technology and broadband and a holistic approach shall be required.


CXPN exists to support government organisations as they navigate the complexities of their preventive CX agenda as to build a better future for society and their employees.