20th March 2025
DoubleTree Hilton, Tower of London
London
Optimising the citizen experience: improving efficiency, increasing engagement and building trust
As technology continues to evolve, citizens increasingly expect a digital-first, seamless experiences akin to the private sector. Central and local government organisations must adapt by offering a more streamlined, responsive service for their citizens – and CXPN is here to show you how.
- Discover how the public sector can enhance the citizen experience through user-centric digital platforms, unified communications, and personalised services, helping foster trust and promoting inclusivity by providing better access and equity for all.
- Explore how government organisations can optimise resources and reduce costs by introducing efficient service channels like AI-driven support and self-service portals. These innovations can enhance service delivery without sacrificing quality and improve citizen satisfaction while addressing budget constraints.
- Learn how improved data and insights from CX-focused efforts can help governments make more informed decisions, drive necessary reforms, and continue offering sustainable, citizen-centred public services.
Topics discussed at CXPN include:
- Reimagining public services to enhance citizen experience
- Building personalised and trustworthy engagement
- Closing the digital gap for equitable access
- Creating cohesive services through government integration
- Harnessing AI and data to drive intelligent services
- Adopting future-ready omnichannel strategies
- Utilising data insights to maximise resources & reduce costs
- Real-time answers to your challenges: world-class speakers, industry visionaries and innovative technology suppliers will be on hand to give you inspiration and advice you won’t get anywhere else
- Peer-to-peer knowledge exchange: over 100 citizen experience officials like you will be in the room ready to share their challenges and how they have overcome them
- Transformative solutions: meet innovative suppliers ready to revolutionise the healthcare industry
- Expand your network meaningfully: forge relationships with senior leaders and build lasting relationships beyond the event
- Get guaranteed face time with key decision makers: a minimum of 9 one-on-one meetings with senior leaders that are looking to invest in new solutions
- Connect with the CX C-suite: take part in a range of formal and informal networking opportunities across the event
- Put your solution in the spotlight: present your solution on the main stage, in breakout areas, and during our popular
- Maximise your ROI: event sponsorship includes branding, meals, and refreshments. No stand costs, no surprises – just a guaranteed return on investment
SPEAKERS
-
Matthew Lyon
Chief Analyst (deputy Director of Data Science, Analysis and Economics)
Cabinet Office -
Mark Durkee
Head of Data and Technology, Responsible Tech Adoption Unit
Department for Science, Innovation and Technology -
Kevin Taylor
Senior IT Manager
Suffolk County Council -
Verity Hislop
Senior Project Manager
Digital Office for Scottish Local Government -
Eilidh McLaughlin
Deputy Director, Digital Ethics, Inclusion and Assurance
Scottish Government -
Eleanor Brown
Director of Customer Experience
Surrey County Council -
Bob O’Brien
Head of Digital, Data and Operations
West of England Combined Authority -
Debbie Valentine
Head of Digital Experience and Insight
Imperial War Museums -
Elizabeth Anderson
Chief Executive
Digital Poverty Alliance
SPONSORS
Become a sponsor at CXPN
Sponsor our event and get guaranteed facetime with senior leaders
Register to attend CXPN
Complete our registration form to apply for a complimentary delegate pass
Become a partner at CXPN
Partner with us and find out how you can connect with key decision-makers