ATTEND CXPN

Be a part of the discussion

Network with like-minded senior leaders, inspirational speakers and innovative solution providers as they address the most relevant and emerging challenges in the sector today.

Discover invaluable insights

Navigate this tricky landscape with the benefit of the collective brainpower of a trusted group of allies from across central and local government organisations. In true PNE style, our event brings together senior changemakers to soundboard, benchmark and learn from each other – assisted by recommended partners – in a closed, vetted environment.

Real-time answers to your challenges: world-class speakers, industry visionaries and innovative technology suppliers will be on hand to give you inspiration and advice you won’t get anywhere else
Peer-to-peer knowledge exchange: over 100 senior executives like you will be in the room ready to share their challenges and how they have overcome them
Transformative solutions: meet innovative suppliers ready to revolutionise your outcomes
Expand your network meaningfully: forge relationships with senior leaders and build lasting relationships beyond the event

Complimentary passes for CX senior leaders

Personalised Networking and Content Based on YOUR Needs:

Invaluable industry specific insights and unique networking opportunities

Digital copies of all the presentations

One-on-one business meetings

Complimentary breakfast and lunch

Main room, breakout room and focus group presentations

Networking drinks reception

Key themes

Topics that will be discussed at CXPN this year include:

Reimagining public services to enhance citizen experience

Addressing the challenge of outdated service models by redesigning public services to deliver streamlined, citizen-focused experiences that meet evolving needs.

Building personalised and trustworthy engagement

Responding to the need for inclusive and equitable services by fostering personalisation and trust in public sector interactions.

Closing the digital gap for equitable access

Tackling digital exclusion by ensuring that public services are accessible to all, regardless of location or technological literacy.

Creating cohesive services through government integration

Solving the problem of fragmented service delivery by aligning strategies and systems across government departments for a seamless citizen experience.

Harnessing AI and data to drive intelligent services

Overcoming resource and efficiency constraints by leveraging AI and data-driven insights for smarter, more adaptive public service delivery.

Adopting future-ready omnichannel strategies

Meeting citizen expectations for consistent and connected interactions by integrating innovative communication channels and technologies.

Utilising data insights to maximise resources and reduce costs

Addressing budgetary pressures by implementing data-driven strategies that optimise service delivery while maintaining quality and affordability.

Listen to inspirational leaders

Delegates have the opportunity to collaborate and share ideas with their peers as well as take targeted meetings with innovative suppliers.

Matthew Lyon
Chief Analyst (deputy Director of Data Science, Analysis and Economics)
Cabinet Office
Verity Hislop
Senior Project Manager
Digital Office for Scottish Local Government
Bob O’Brien
Head of Digital, Data and Operations
West of England Combined Authority
Debbie Valentine
Head of Digital Experience and Insight
Imperial War Museums

Make lifelong connections

A wide range of citizen experience senior leaders from a variety of disciplines and backgrounds attend CXPN. Here are just a few examples of job titles you can expect to come across:

Chief Digital and Information Officers
Chief Data Officers
Chief Customer Officers
Chief Communications Officers
Chief Transformation Officers
Chief Strategy Officers
Directors/Heads of Community Services
Directors/Heads of Citizen Experience

Directors/Heads of Contact Centres
Directors/Heads of Customers and Communities
Directors/Heads of Digital Transformation
Directors/Heads of Public Engagement
Directors/Heads of Digital and Data
Directors/Heads of Accessibility and Inclusion
Directors/Heads of Service Improvement

CXPN Registration

2026, DoubleTree Hilton, Tower of London, London

Please complete the form below to register for your complimentary delegate pass for CXPN 2026.