SPONSORS

Civica LinkedIn www.civica.com Civica, we make software that helps deliver critical services for citizens all around the world. From central government to local government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day.

Verint LinkedIn www.verint.com Verint® is a leader in Customer Experience (CX) Automation. The world’s most iconic brands—including more than 80 of the Fortune 100 companies—use Verint Open Platform and our team of AI-powered bots to achieve AI Business Outcomes, Now™ across the enterprise. With Verint, organisations can meet the challenges posed by continued growth in the number of customer interactions and higher customer expectations for elevated CX. Since hiring more workers and increasing workforce expenses are not sustainable, organisations need AI-powered platforms to help them drive CX Automation to achieve their strategic objectives and quickly realise significant ROI.

Puzzel LinkedIn www.puzzel.com Puzzel offers a citizen-centric CX ecosystem designed to give organisations control and visibility over the citizen journey. Facing challenges like agent attrition, complex citizen needs, and cost management, contact centre leaders struggle with outdated systems and point solutions. Puzzel transforms this by unifying processes, centralising data, automating tasks, and scaling to meet evolving demands. It empowers CX teams to deliver exceptional citizen experiences, increase first-contact resolution rates, and reduce operational costs. With Puzzel, businesses can do more with less, keeping agents satisfied while ensuring outstanding citizen service in a rapidly advancing digital landscape.

Salesforce LinkedIn salesforce.com Salesforce, the #1 AI CRM, is enabling public sector organisations around the world to connect with citizens in a whole new way. Salesforce for Public Sector allows you to offer digital service delivery with easy automation tools, achieve faster time to value with purpose-built solutions, and improve mission impact with data-led insights that help you improve citizen experiences and enhance trust. We lead with our core values of trust, customer success, innovation, equality, and sustainability, and we are proud to be recognized as a leader in innovation, culture and philanthropy.

Sabio LinkedIn sabiogroup.com Public services are under severe financial pressure to serve citizens. Sabio specialises in CX operational best practice, helping government utilise the latest technology innovations, including AI with a holistic consideration of people, and process first. CX innovation must be operationally led, technology enabled. Sabio improves citizen experience whilst driving 50% CX Operational Cost Savings. Sabio is offering a free CX Maturity Assessment to kickstart FY25 business case support and for a self-funding AI and CX roadmap for those who sign up to our CX Best Practice Community. Come and discuss your requirements with our public sector CX consultants, who will take you through how to get started in driving better CX, with less

StableLogic LinkedIn stablelogic.com StableLogic are a solutions provider specialising in Citizen & Customer Experience, Software Development and Cloud enablement. With a heritage in contact centre consultancy, we have over 30 years’ experience helping organisations deliver a better service to their customers, employees and communities. Our multi-faceted team offer end-to-end solutions for every stage of a digital transformation, from initial consultancy through to design, procurement, building, testing, implementation, handover and maintenance. Focusing on efficiency and customer satisfaction, our consultants, developers and cloud experts work closely with clients, leveraging our market knowledge in contact centre and citizen experience, to deliver customer satisfaction and value realisation.